- Discover essay samples

Supportive communication (mana

4.9 of 5.0 (5 reviews)

615 words

Supportive communication (mana Page 1
Supportive communication (mana Page 2
Supportive communication (mana Page 3
Supportive communication (mana Page 4
The above thumbnails are of reduced quality. To view the work in full quality, click download.

Supportive communication (mana

Supportive Communication (Managers)

Most managers in the workplace find that the most important factor in promotability is effective communication. With this in mind it is strange to see that many managers and employees within organizations lack effective communication skills. In fact, managers still find effective communication to be the biggest problem in organizations. Why do so many people lack these skills? This is often due to the fact that employees are not aware of the importance and their lack of this skill. Employers in the organizations of today are stressing the importance of communication more and more. Emphasis is placed on communication being clear by being transmitted strongly with precise images.

The foundation of effective communication is supportive communication. This form of communication preserves relationships while addressing the problem in the most effective manner. There are eight attributes of supportive communication.

? The first is to be problem-oriented, not person oriented. You should always direct the statement towards the problem, staying away from comments that become personal. Statements that become personal cause the person to resist your suggestions.

? Be congruent, not incongruent. Statements should reflect the true feelings of the one expressing them without angering or insulting the one that it is directed towards. Managers that hide their true feelings and opinions cause subordinates to believe that there is something hidden about themselves that the manager does not wish for them to know. Congruence in communication leads to more satisfaction in relationships.

? Make statements descriptive, not evaluative. Statements should not be made to evaluate the person. It should describe events and solutions. When statements are made to evaluate the person it invokes feelings of defensiveness. No person likes his or her behavior to be judged or labeled. Here are some simple steps for descriptive communication:

I. Describe objectively the event, behavior, or circumstance.

II. Focus on the behavior and your reaction, not on the other person's attributes.

III. Focus on solutions.

? Be validating, not invalidating. Validating statements make people feel important and needed. Invalidating statements make people lose confidence in themselves and cause them to see themselves as worthless. There are four types of validation.

I. Respectful communication is the type of communication where the listener feels worthwhile and an equal.

II. Flexibility in communication is where the communicator accepts that there are alternatives to a problem and allows the listener to give input.

III. Two-way communication is where the listener is given a chance to express their opinions through flexibility and respectful communication.

IV. Identifying areas of agreement gives the listener a sense of self worth.

There are four main types of invalidation.

I. Superiority oriented communication is the type that makes the listener feel inferior and not informed about the subject at hand.

II. Rigidity is where the communication is portrayed as being absolute, where the listener is made to conform to an absolute point of view.

III. Indifference is the form of invalidation where the communicator makes the other person feel that their feelings are not cared about.

IV. Imperviousness is where the communicator does not acknowledge the listener's feelings or opinions.

? Make communication specific, not global. When statements are made to be specific, the listener will understand it better and be able to apply to the wrong behavior more effectively.

? Be conjunctive, not disjunctive. Communication should always flow so that the meaning is joined to previous meanings in some way.

? Always make ...

You are currently seeing 50% of this paper.

You're seeing 615 words of 1230.

Keywords: effective communication management, effective communication management plan, effective communication management skills, effective communication management techniques, effective communication manager tools, effective communication management meaning, effective managerial communication, effective management communication characteristics

Similar essays

Do Companies Have Business Con

Organizational or corporate social responsibility refers to the obligation of a business firm to seek actions that protect and improve the welfare of society along with its own interests. Corporate social responsibility often challenges businesses to be accountable for the consequences of their actions affecting the firm's stakeholders while they...

95 reviews
Word processing

Word Processing For those who may be a little uncertain as to precisely what word processing entails, the answer can be put in a nutshell - the most basic word processor is a typewriter. So what is all the fuss about? A word processor performs all the functions of a typewriter, but also does a great deal more. A word processor m...

189 reviews
Wicca vs

. paganism Wicca versus Paganism Wicca and Pagan are two religions, which have many similarities as well as many differences within each area. Wicca is a sect of Pagan in which each has their own variations on the religion. A good way to put it; all Wiccans are Pagan, but not all Pagans are Wiccan. Witch is a term used for any practitioner...

57 reviews
Illiteracy, A Problem Facing W

omen I was quite amazed as I researched the topic of illiteracy in America. What exactly is illiteracy? Illiteracy is defined in the Webster's dictionary as: 1) not educated; especially, not knowing how to read or write. 2) showing a lack of education --noun. a person who does not know how to read or write -- illiteracy. May-be someone...

126 reviews
Werewolf Legends

According to an ancient superstition a werewolf is a man who is transformed, or who transforms himself, into a wolf in nature and appearance. The werewolf, sometimes transformed under the influence of a full moon, roams about at night, devouring infants or corpses. Stories of such transformations are given in the works of several classical writers...

62 reviews
Atsisiųsti šį darbą