AskEssays.com - Discover essay samples

Dave and Busters Inc

4.9 of 5.0 (206 reviews)

Contains
888 words
Category
Other

Dave and Busters Inc page 1
Dave and Busters Inc page 2
Dave and Busters Inc page 3
The above thumbnails are of reduced quality. To view the work in full quality, click download.

Dave and Busters Inc


The need among Americans to be diverted in ever more imaginative ways -- through high-thrill parks, virtual reality arcades, and theme restaurants, plays right into the hands of Dave Corriveau and Buster Corley, co-founders and CEO's of Dave and Busters. The duo's 50,000 square foot complexes include pool hall, an eye popping, cutting edge midway arcade, a formal restaurant, a casual diner, a sports bar and a nightclub rolled into one sprawling complex. In business since 1990, this is a high energy, highly efficient operation that's comparable to a Vegas extravaganza. As a matter of fact there are even 'for fun' cashless blackjack tables, with fake $10,000 chips. Pricey, but not outrageous, and you get value for your money.



Founded in 1982, Dave and Busters in America's leading upscale restaurant/entertainment concept and currently operates 17 locations across the United States. Dave and Busters aggressive domestic expansion plans continue with 6 additional 1999 openings slated for San Antonio, a second site in Atlanta, St Louis, Austin, Jacksonville, Florida, and Providence, Rhode Island. At least seven more Dave and Busters locations are scheduled to open across the United States in the year 2000. There are currently two Dave and Busters operating in the United Kingdom under licensing agreements with Bass Pic. The company also holds international licensing agreements for the Pacific rim as well as Western Europe.



On January 28, 1999 Dave and Busters Inc. announced estimated record revenues for fiscal year and 1998 of $180,000,000 versus $128,504,000 in 1997 for a 40% increase. The company reported that these increased revenues were a function of positive comparable store revenues and higher than expected volumes at new complexes.



This company focuses on quality and customer satisfaction. Their need to achieve goals beyond their measures is consistently shown in every aspect of the complex. They are also trying different ways to satisfy each age group. First of all, if you're under 21 you must be accompanied by a parent or guardian that's 25 or older. After 10:00 p.m. no one under 21 is allowed in. This is an advantage as well as a disadvantage for this company. The advantage is that they can draw in a certain type of crowd after 10:00 p.m., then the facility pretty much turns into a bar. The disadvantage is that there are many people that want to stay with their children after 10:00 p.m.. I believe the question that faces Dave and Busters is which segment is more profitable and how can they satisfy both segments.



Each part of the facility has it's own distinct attitude. There's a golf simulation section where customers can choose between 9 different upscale courses. They even sit in a clubhouse-like section when waiting for their next shot. The entire operation of the golf simulator is so successful it is necessary for the customer to make a tee time 1 to 2 days in advance.



If video games are more your style than you are in luck. Their 'Midway' houses hundreds of state-of-the art video games. The game 'Daytona USA' attracts tons of attention. Customers sit in a racer-like cockpit drivers seat and compete with other customers sitting aside them. There are video cameras that focus on each person's facial expressions while driving and they are projected on a big screen TV above the game for everyone to watch! Their video games have something for everyone. If you have a certain interest, Dave and Busters has a state of the art video game for it!



As far as their customer satisfaction goes, they are #1. Say for instance your ready to go home for the night and before you step out of Dave and Busters you notice it's raining. Well Dave and Busters has an answer for you. They have 2 covered golf carts that can hold about 15 people each. They will take you directly to your car, open an umbrella, and escort you right to the front door of your car, without a drop of water ever touching you. And don't ever expect to open any door in the facility by yourself. There are doormen that are stationed at every door in the facility.



When employees are first hired they must go through a series of psychological tests to ensure that they are the person Dave and Busters is looking for. They have tests such as putting together small puzzles, dumping marbles on the floor and asking you how many are there and how you would pick them up. Some people may think these types of tests are too rash. The fact of the matter though, is that the employees at Dave and Busters treat you like you want to be treated and will go more than out of there way for you.



Some of the strengths Dave and Busters have include, a relentless pursuit of perfection, customer satisfaction, and having a niche in the market. The amount of capital required to start a business like Dave and Busters is enormous, this is one way the obtain there niche in the market. The second way the obtain there niche in the market is by offering a product/service that is almost impossible to match.



One of the main weaknesses ...

You are currently seeing 50% of this paper.

You're seeing 888 words of 1776.

Similar essays


Measuring Thickness of Concret

e e Elements Using Drilled Concrete Cores When doing construction one of the major concerns is that the work being done complies with the design specifications. In this ASTM test, C 174M-97, the thickness of a concrete pavement, slab, or structural element is determined by measuring the length of a core drilled from a...

197 reviews
Download
Canadian Family Enetering 21st

Like everything else, "family" has an infinite number of definitions. One definition of family is "any group of people united by marriage, blood or adoption, constituting a single household, interacting and communicating with each other, and creating and maintaining a common culture" (Hales 14). Many contemporary sociologists have expanded this...

177 reviews
Download
Weber And Rationalisation

The rationalisation process is the practical application of knowledge to achieve a desired end. It leads to efficiency, coordination, and control over both the physical and the social environment. It is the guiding principle behind bureaucracy and the increasing division of labour. It has led to the unprecedented increase in both the production...

17 reviews
Download
Research paper on index vs mut

Thesis: There are good and bad aspects of both Index and Mutual Funds, however whichever one is better for any particular person depends on his/her situation and willingness to wait certain times, or pay certain fee?s. Whether money is be the root cause of evil or not, I don?t know. What I do know it that since the dawn of man, the conc...

165 reviews
Download
China Foreign Investment

1.0 Introduction The purpose of this essay is to advise a potential investor on the legal aspects relevant to making an investment in the Peoples' Republic of China (PRC). The first part discusses the main methods of establishing operations in the PRC. It identifies the main legal and procedural steps. The essay also details intellectual...

71 reviews
Download
Ethnic diversity in nigeria

The inherent differences in Language, religion, and politics of the various nations found within Nigeria have contributed heavily to failed attempts in democracy and political turmoil in general. The ammount of ethnic variety found within the borders of Nigeria is both "dazzling and confusing." Depending on the report, 250 to 400 or more diff...

173 reviews
Download
ABOUT HEALTH CARE

I think there are many causes which have permitted in the last years increase people's life expectancy. I consider people are living longer thanks to government policies on public's health and due in most part to the great medical and technological advances that have been made in the last decades. Cures and immunizations against many...

84 reviews
Download
Divorce 3

DIVORCE Divorce in General A divorce is a legal ending of a marriage. It occurs when two spouses feel that a legal separation is the only way to put an end to their problems such as, differences in goals, financial difficulties, or poor sexual relationships. Most countries including United States and Canada permit divorce only in certa...

180 reviews
Download
The good death

- Terrorism is a highly effective tool in getting worldly attention but if we increase the punishments we can then decrease the amount of terrorism. In order to stop terrorism we need to understand what terrorism is. ?Terrorism is the unlawful use or threat of violence against persons or property to further political or social objectives (The...

145 reviews
Download
After various writings by Rich

ard Rodriguez and Octavio Paz, I have come across several realizations. Who am I? Should I be a part of a nation and a 'system' that does not value me, or should I be a part of a nation that does not acknowledge my existence? The United States as a nation does not value me, and M'xico does not even know that I exist. These are difficult mat...

176 reviews
Download
New years 2000

The Y2K scare has gotten the entire world?s attention with the radical headline that the world may come to an end. Although disputable, January 1st 2000 or January 1st 2001 is the deadline which electric appliances, computer databases, and many other ?necessities? in our culture will cease to work. There is another date very little attention...

61 reviews
Download
Borders

are concepts which encompass and exclude. They exist everywhere. Some are literal visible physical lines whereas others go beyond sight and exist in terms of characteristics such as monetary wealth, or even humanity. Over time these boundaries are redefined and in turn change the flow of daily life for the individuals they effect. In many...

97 reviews
Download
Marketing A New Product

In this assignment, I am going to invent a product, examine all the environmental aspects surrounding it and relate them to the micro and macro environments. I will then carry out a SWOT analysis and an environmental analysis and then draw a number of conclusions and recommendations for my imaginary company. I have chosen to invent a product for wh...

139 reviews
Download
African Psychology

Black Consciousness has been defined as an attitude of the mind and a way of life. Therefore, the purpose of teaching Black Consciousness was to conquer feelings of black inferiority and replace it with a new solid social identity which encouraged black pride and independence from white oppression. Africans should reject the myths from which...

196 reviews
Download
Atsisiųsti šį darbą