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Improving personal communications is very important to today in the fast moving world. The communication process is very important, it is estmated that 80 percent of messages get deport' For better results replace 'You statements' with 'I statements.' Say I'm concerned...That will bring the person off of the defensive approch. Also discuss things as they happen with out waitng. When you wait things can be losted or forgotten. If you work them out early it will be much easier for you and the other person. Select the right ime and place to discuss something. Like and office away from co-workers or customers or busy phones. So that person has your full attention.

Overwhelming other with your self disclosure is not a good idea. You shoudl be open, but don't share too much, too fast. Before sayign anything consider these three things. 1. Is the statement true? 2. Is the statement necessary? 3. Is the statement kind? Be aware of your nonverble cues. Cues give you away easy. Example, hesitation in your voice, expression of doubt on your face, and a long pause. The emotion you give is how intrested you are.



doing this their is filters example. Sender (You)-----Sender Filters *Semantics{upersonal communications is very important to today in the fast moving world. The communication process is very important, it is estmated that 80 percent of messages get distorted or lost. Impersonal communication is not always the right way to speak with people. This would be fax, e-mail,bulliton board, voice mail and manuals etc. Interpersonal communications is a verbal exchange of thoughts or imformation between two or more people, and through this it allows people to give feedback on what they have to say or ideas they would like to share. In Communications theirs always (You) Message Sender. Next, Message (Directions) Next, (Friend) Message Receiver. By doing this their is filters example. Sender (You)-----Sender Filters *Semantics, *Emotion, *Attitudes, *Role Expectations, *Gender Bias.----Message----Receiver Filtes, *Semantics, *Emotion, *Attitudes, *Role Expectations, *Gender Bias.---Receiver (Plumber) Semantic is a word that will ahve different meanings to different people. Example WordProcessing to some people that might mean type writer. To me it means Computer typing. Emotions play a big part on what kinda feed back you get when talk to someone. If a CEO, comes into a busniess meeting and starts yelling and gives everyone a real big attitude. The people who have to come up with ideas aren't going to say much. If they have an idea they will probably won't say it at all. That also falls into Attitudes. When working in a company you have to find a role. What I mean by a role is you have to find a common ground of what you have to get done and do it. There will be some gender bias in every company or work place, you just need to find something you like and stick to it. Nonverbal Messages play a huge part. Example if you are the boss and someone is trying to give you an idea they came up with and you are not giving them eye contact, a dirty facial expression, and uncomfotable gestures. The person will feel that you could careless.

When in a work enviroment everyone needs some kind of personal space. When provided personal space people work better and easier and more relaxed. When talking to someone send clear messages try to keep out all the filters. So people won't be misunderstood. Use words carefully, example use words that are simple, clear and cannot be mistaken. Use repetion when possible send the people an e-mail or leave a message, that will get there attention. Develop listening skill, everytime you talk with someone you're working on listening skills. Apply that to the next person. Active listening you're seeing and listening to what they have to say. Empathic listening is good to a company becuase it gives a employee someone to talk to too about personal problems. Here's some steps 1. Avoid being judgmental. 2. accept what is said. 3. Be patient. This will help a company in a big way. You want to create a climate that encourages upward communication. Have the people below at the bottom give ideas and partisapate in some meets. High Tech communication is a big part on keeping in touch with employees 'virual offices', 'Telecommuting', and 'E-mail.'



There are four diffenerent communication styles, the 1st one is, Emotive Style, 2nd one is Director Style, 3rd one is Reflective Style, and the 4th one is Supportive Style. The upper-right-hand quadrant combines high sociavillity and high dominance. This is characteristic of emotive style of communication (Figure out of the book 3.6) An example of the emotive type of person is comedian Jay Leno. Roise O'Donnell also projects an outspoken, enthusiastic abd stimualtiang style. Sandra Bullock, shows emotive style by displaying laughter at herself in an imformal atmosphere. Here's three verbal and nonverbal clues that identifly the emotive person: 1. Displays action- oriented behavior. 2. Likes informality. 3. Possesses a natural peruasiveness.

Director style. The lower right hand quadrant represents a commuication style that combines high dominance and low sociabillity. Example, Television interviewer Barbara Walters and house speaker Newt Gingrich project the director style. They have been described as frank, assertive, and very determined. Some behavior displayed by director include the following. 1. Projects a serious attitude. 2. Express strong opinions.

3. May project indifference.

Reflective Style. The lower left hand quadrant of communication style model features a combination of low dominace and low sociabillity. The reflective person is usually quiet, enjoys spending time alone, and does not make decisions quickly. Albert Einstein, Alan Greenspan, Jimmy Carter, all of these people are in reflective styles. Here's some behaviors of Reflective style. 1. Express opinioned in a formal, deliberate manner. 2. Seems to be preoccupied. 3. Prefers orderliness.

Supportive style. The upper left hand quadrant combines low dominance and high sociabillity. People who fit into to this style tend to be coopetrative, patient, and attentive. This behavior style includes. 1. Listening attentively. 2. Avoids the use of power. 3. Makes and express decisions in a thoughtful, deliberate manner. I'm more Reflective Style more than anything.



Ethical Choices, always includes these six things. Trustworthiness; Be honest and sincere. Don't deceive or mislead and never betray a trust. Respect; Be courteous and polite by being appreciative and accepting of ...

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